Once it comes to the BSOD error and stop code (igdkmd64.sys) Windows 10 SYSTEM_SERVICE_EXCEPTION, the driver of the Intel GPU is the number one suspect. The best solution for most of the time is to update the driver as soon as possible. In addition, you could perform a clean boot, scan for malware, disable the Intel GPU and so on. Continue reading to be able to avoid running into the Blue Screen of Death in the future and enjoy your computer to the fullest.  

The Usual Suspects

Generally speaking, the BSOD error is one of the last things that Windows users want to experience while using their devices. Still, by looking at the stop code, people could learn what might have gone wrong and take action. In the case of the stop code (igdkmd64.sys) Windows 10 SYSTEM_SERVICE_EXCEPTION, the Intel GPU driver is usually the root of the trouble. Other causes include third-party programs, malware, the Intel graphics card, etc. 

What Must Be Done

Update Driver

  • Step 1: Press Windows key, type devmgmt.msc and hit Enter.
  • Step 2: In Device Manager, expand Display adapters, right-click your Intel GPU and pick Update driver. 
  • Step 3: Hit Search automatically for updated driver software.
  • Step 4: The moment the update completes, restart your computer.
  • Step 5: When the screen comes back on, determine whether the issue persists. 


  • Step 1: Download and install Intel Driver & Support Assistant (link).
  • Step 2: Locate the Intel DSA icon in the system tray, right-click it and pick Check For New Driver.
  • Step 3: If an update for your Intel GPU driver is available, follow on-screen instructions to initiate the update. 

Note: Depending on the situation, you must update the driver manually. 

  • Step 1: Launch your web browser, visit Intel’s website and download the latest driver for your Intel GPU.
  • Step 2: After the download finishes, right-click the driver setup then pick Run as administrator.
  • Step 3: Follow on-screen instructions, restart your computer and see how things turn out. 

Perform A Clean Boot 

  • Step 1: Press Windows key, type msconfig and hit Enter.
  • Step 2: In System Configuration, go to Services tab, select Hide all Microsoft services and choose Disable all.
  • Step 3: Go to the Startup tab, hit Open Task Manager and disable everything in your sight.
  • Step 4: Close Task Manager, return to System Configuration and hit OK. 
  • Step 5: Restart your computer. 

If the BSOD error and stop code (igdkmd64.sys) Windows 10 SYSTEM_SERVICE_EXCEPTION no longer bother you following clean boot, a third-party program is likely the culprit. As a precaution, you should uninstall recently installed apps. Once you have eliminated the cause of the Blue Screen of Death, you could change back to normal startup.

  • Step 1: Press Windows key, type msconfig and hit Enter.
  • Step 2: In System Configuration, tick the Normal Startup circle, select Apply and choose OK.
  • Step 3: Restart your computer. 

Scan For Malware 

If you have a third-party antivirus program on your PC, you could use it to run a malware scan. For ease of convenience, we use Windows Defender here. 

  • Step 1: Press Windows + I to open Settings, click Update & Security then pick Virus & threat protection in Windows Security. 
  • Step 2: Select Scan options, choose Full scan and hit Scan now
  • Step 4: The moment the scan wraps up, restart your computer and witness the result.

Disable The Intel GPU

None of the above works? Then if you have other graphics cards on your PC, don’t hesitate to disable the Intel GPU. 

  • Step 1: Open Device Manager, right-click your Intel GPU in Display adapters and pick Disable device. 
  • Step 2: Restart your computer. 
  • Step 3: Determine whether the issue persists. 

A Few Common Questions

Picture of a RAM


All in all, memory corruption could result in the BSOD error and stop code SYSTEM_THREAD_EXCEPTION_NOT_HANDLED. To fix that, you should boot your PC in Safe Mode, test out the RAM and act accordingly. Moreover, it won’t hurt to make sure that the memory bank is secured properly. 


About the BSOD error and stop code MEMORY_MANAGEMENT, it’s strongly recommended that you make use of Windows Memory Diagnostics Tool. 

  • Step 1: Press Windows key, type mdsched.exe and then hit Enter. 
  • Step 2: Hit Restart now and check for faults (recommended). 
  • Step 3: Allow the process to go all the way. 

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