SOVLED! 7 Methods to Fix Windows 10 Remote Desktop Freezing Problem

When you use the Microsoft Remote Desktop app to connect to a PC running Windows 10, you may find that the remote desktop freezes after a while. This can be frustrating, especially if you’re in the middle of working on something.

There are a few potential causes for this problem, and luckily there are also a few potential solutions. Here’s a look at some of the most common reasons why your remote desktop might freeze, and what you can do to fix the problem.

1. Slow Internet Connection

If you’re working remotely, you know the frustration of a slow internet connection. Suddenly, your video conference lags, your remote desktop freezes, and you can’t get your work done.

There are a few things you can do to improve your internet speed and prevent these frustrating issues.

  1. First, check your internet connection. If you’re on a shared network, like a Wi-Fi connection in a coffee shop, your connection may be slower than usual.
  2. Second, close any unnecessary programs or browser tabs. The more programs you have open, the slower your internet will be.
  3. Third, try using a different browser. If you’re using a browser that’s heavy on resources, like Chrome, switch to a lighter browser, like Firefox.
  4. Finally, if you’re still having issues, there are a few things you can do to improve your Wi-Fi signal.

2. Incorrect Display Resolution

If you’re using Windows 10 and you find that your remote desktop connection is freezing, it could be because of an incorrect display resolution. To fix this, you’ll need to change the display resolution in the Remote Desktop settings.

To do this, open the Remote Desktop app and click on the Settings icon. In the Display tab, change the resolution to match the resolution of your local display. Save your changes and try reconnecting to your remote desktop.

If you’re still having trouble, you may need to adjust the display scaling. To do this, open the Remote Desktop app and click on the Advanced settings icon. In the Display tab, change the Display scaling to 100%. Save your changes and try reconnecting to your remote desktop.

3. Outdated Graphics Drivers

If you’re using an outdated graphics driver, you may experience freezes or crashes when using Windows 10’s Remote Desktop feature. 

To fix this, simply update your graphics drivers to the latest version. You can do this by visiting your graphics card manufacturer’s website and downloading the latest drivers from there.

If you’re unsure of which drivers to download, you can use a tool like Driver Easy to scan your system and automatically download and install the latest drivers for you. 

Once you’ve updated your drivers, restart your computer and try using Remote Desktop again.

4. Incorrect Windows Settings

If you’re using the wrong Windows settings, it can also cause your remote desktop to freeze. To fix this problem, you’ll need to check your Windows settings.

  1. The first setting is in the Remote Desktop Connection client. To check this, open the client and go to the Experience tab.
  2. If the slider is set to anything other than “Balanced,” change it to that and try reconnecting.
  3. The other setting is in the Windows Remote Desktop settings. To check this, open the Start menu and search for “Remote Desktop.”
  4. Click the “Remote Desktop” result and then click the “Advanced” button in the top-left corner.
  5. Make sure that the “Persistent bitmap caching” option is disabled and then try reconnecting.
  6. If neither of these settings fixes the issue, it’s likely that there’s a problem with your network connection.

5. Outdated Remote Desktop App

If you’re using an outdated version of the Microsoft Remote Desktop app, it can also cause your remote desktop to freeze. To fix this problem, you’ll need to update the app to the latest version.

To do this, open the Microsoft Store, and then click on the Updates link. Find the Microsoft Remote Desktop app in the list of updates, and then click the Update button.

If none of these solutions worked for you, there’s one last thing you can try. You can reset the Microsoft Remote Desktop app, and this may fix the problem.

To reset the app, open the Microsoft Store, and then click on the Account link. Click on the “Reset” button, and then click the “Reset” button again.

6. Disable Antivirus Temporarily

If you’re having trouble with your Windows 10 computer freezing up, it could be due to your antivirus software. Try disabling it temporarily to see if that solves the problem.

There are a variety of reasons why your computer might freeze, but if you suspect it’s due to your antivirus software, the solution is usually to simply disable the software temporarily. This will allow you to determine whether or not the software is indeed the cause of the problem.

If your computer continues to freeze even after you’ve disabled your antivirus software, there could be another underlying issue that needs to be addressed. But if the freezing stops, you can be fairly certain that the antivirus software was to blame.

In any case, it’s always a good idea to run a virus scan on your computer periodically, even if you have an antivirus program installed. This will help ensure that your computer is free of any malicious software that could cause problems.

7. Allow Remote Desktop Connections Through The Windows Firewall.

It’s easy to allow remote desktop connections through the Windows Firewall–you just need to make sure the correct ports are open. Here’s a step-by-step guide: 

  1. Go to Start > Control Panel > System and Security > Windows Firewall.
  2. Click on Allow a program or feature through Windows Firewall.
  3. Click on Change settings.
  4. Scroll down and find Remote Desktop. If it’s not listed, click on the Add button.
  5. Select Remote Desktop and click on the Add button.
  6. Click on the OK button.

Now you should be able to connect to your computer via remote desktop without any problems. Just make sure to keep the Windows Firewall turned on to protect your computer from any unwanted connections.