SOVLED! Synology Assistant Can’t Find DiskStation

If Synology Assistant can’t find DiskStation, it’s possible that your PC is not connected to the same network as your DiskStation. The best solution is to take a look at the network of the computer as well as DiskStation then apply changes if necessary. Depending on the situation, you should also consider disabling antivirus software/firewalls, tweaking network properties, removing recent Windows updates, etc. Continue reading to be able to address the issue and put DiskStation to good use. 

A Couple Of Solutions

Take A Look At Network

In the beginning, make sure that your PC and your DiskStation use the same network. It’s possible to use wireless as well as wired networks but if you can help it, stick to wired networks for stability. Get your hands on an Ethernet cable, use it to connect your DiskStation directly to your computer and connect both to the router/modem. If the issue persists replace the cable, switch between the ports, …

Disable Antivirus Software And Firewalls

  • Step 1: Press Windows + I to open Settings, click Update & Security then pick Virus & threat protection in Windows Security.
  • Step 2: Under Virus & threat protection settings, hit Manage Settings and toggle off the Real-time protection switch.
  • Step 3: Press Windows key, type Control Panel and hit Enter.
  • Step 4: Change View by to Category then hit System and Security.
  • Step 5: Select Windows Defender Firewall, look to the left and choose Turn Windows Firewall on or off. Afterward, check the Turn off Windows Firewall (not recommended) checkbox in Private network settings as well as Public network settings. Last but not least, hit OK to save the changes.

Tweak Network Properties 

  • Step 1: Press Windows + I to open Settings.
  • Step 2: Click Network & Internet, locate your network in Status and pick Properties under it.
  • Step 3: Tick the circle next to Private.
  • Step 4: Restart your computer.
  • Step 5: When the screen comes back on, see how things turn out.

Remove Recent Windows Updates

  • Step 1: Press Windows + I to open Settings, choose Update & Security and select View update history in Windows Update.
  • Step 2: Hit Uninstall updates, right-click recent updates and pick Uninstall.
  • Step 3: As soon as uninstallation concludes, restart your computer.

Reasons Why Synology Assistant Can’t Find DiskStation


For your information, Synology Assistant can only find a DiskStation if that DiskStation is on the same network as your PC. In the case that your PC uses one network and your DiskStation is connected to another, Synology Assistant would struggle to locate the DiskStation. Therefore, if Synology Assistant can’t find DiskStation, you should take network into account. 

Antivirus Software And Firewalls

There is no doubt that antivirus software and firewalls mean well but it’s not uncommon for them to complicate the performance of Windows programs. You have a hard time getting Synology Assistant to pinpoint your DiskStation? Then it’s a good idea to add antivirus software and firewalls to the list of suspects.

Windows Updates

While the purpose of Windows updates is to improve the user experience by patching bugs, refining features and so on, some updates mess up programs. Unless you take action, there is no way to get the most out of programs on your PC.  

Other Common Questions

What must be done to connect my PC to my Synology NAS via Synology Assistant?

  • Step 1: Download and install Synology Assistant.
  • Step 2: Launch Synology Assistant then hit Search to initiate a search for your Synology NAS. 
  • Step 3: If your Synology NAS appears, right-click it and pick Setup.
  • Step 4: Log in using your administrator username and password then hit Next.
  • Step 5: Select Get network configuration automatically (DHCP) and choose Finish. Assuming that things proceed smoothly, the Status of your Synology NAS should say “Ready”. At that point, all you have to do is to double-click your Synology NAS to connect your computer to it. 

Is it possible to access NAS using browsers?

You need to have a valid account and the IP address of your Synology NAS. If you manage to meet the requirements, go through the steps down below: 

  • Step 1: Launch your web browser, type the IP address of your Synology NAS in the address bar and hit Enter.
  • Step 2: Enter your username and password in their respective fields then hit Login.
  • Step 3: Proceed to manage assets on your Synology NAS as you like.

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