SOVLED! Microsoft Wireless Mouse 5000 Not Working – Quick Fix

About Microsoft Wireless Mouse 5000 not working, there is a good chance that the mouse driver is out-of-date and you have to update it. Other fixes include checking out Bluetooth, deleting mouse software, replacing the batteries, … Read to end to put Microsoft Wireless Mouse 5000 to good use and get your money’s worth. 

Microsoft Wireless Mouse 5000 Won’t Work: Possibilities


In layman’s terms, there is no way for computer mouses to work if their driver is obsolete. Therefore, once it comes to Microsoft Wireless Mouse 5000 not working, you should give the mouse driver some thought. 


For your information, Microsoft Wireless Mouse 5000 is designed for computers that support Bluetooth 4.0 and newer. That means if your PC uses a Bluetooth version that is older than 4.0, it’s impossible to use the mouse of Microsoft.


For ease of convenience, it’s not uncommon for Windows users to install mouse software on their devices. Still, it’s worth pointing out that the presence of mouse software could result in interference. You have a hard time getting Microsoft Wireless Mouse 5000 to work? Then you may want to add software to your list of suspects. 


Generally speaking, Microsoft Wireless Mouse 5000 draws power from its AAA batteries. If the batteries have been depleted, it’s only natural that the mouse won’t work. 

How To Get The Mouse To Work

Update Driver

  • Step 1: Go to Search bar, type devmgmt.msc then press Enter to open Device Manager. 
  • Step 2: Expand Mice and other pointing devices, right-click your mouse and pick Update driver. 
  • Step 3: Follow onscreen instructions to update the driver.
  • Step 4: After the process finishes, restart your computer.
  • Step 5: The moment the screen comes back on, pair the mouse again and see how things turn out.

Note: On occasions, you have to uninstall and reinstall the driver of Microsoft Wireless Mouse 5000. 

  • Step 1: Go to Search bar, type devmgmt.msc then press Enter to open Device Manager. 
  • Step 2: Expand Mice and other pointing devices, right-click your mouse and pick Uninstall device. 
  • Step 3: Check the checkbox next to Delete the driver software for this device before hitting OK. Last but not least, restart your computer. Assuming that things proceed smoothly, the mouse is going to work as expected. 

Think About Bluetooth 

  • Step 1: Go to Search bar, type devmgmt.msc then press Enter to open Device Manager. 
  • Step 2: Expand Bluetooth, locate the Bluetooth adapter and take a look at the Bluetooth version
  • Step 3: If the Bluetooth version is older than 4.0, you cannot use Microsoft Wireless Mouse 5000 on your computer. On the other hand, If the Bluetooth version is 4.0 or newer but you cannot use the mouse, run the Bluetooth troubleshooter. To do so, press Windows + I to open Settings, go to Update & Security > Troubleshoot >  Additional troubleshooters, select Bluetooth and choose Run the troubleshooter.

Delete Mouse Software 

  • Step 1: Go to the Search bar, type Control Panel and press Enter. 
  • Step 2: Change View by to Category then hit Uninstall a program under Programs.
  • Step 3: Find mouse software, right-click it and pick uninstall. 
  • Step 4: Restart your computer. 

Change Batteries

  • Step 1: Locate the battery access cover on your mouse.
  • Step 2: Remove the battery cover by applying pressure on the clip to expose the plastic cover. 
  • Step 3:  Remove old batteries from the mouse.
  • Step 4: Insert new batteries into the mouse. Remember to check if the optical beam inside the mouse lights up.
  • Step 5: Return the back cover to its position, pair the device to your computer and determine whether the issue persists.

Additional Wireless Mouse Questions

Can I connect Microsoft Wireless Mouse to other receivers?

Microsoft Wireless Mouse is designed to work specifically with the receiver that accompanies it. If you connect the mouse using other receivers, it will not work.

Is there a  reset button on Microsoft Wireless Mouse?

The reset button of Microsoft Wireless Mouse is located at the bottom of the device. To reset the mouse, press and hold the reset button for five seconds. By doing so, you could revert the mouse to its original settings.

How long does the Microsoft Bluetooth mouse battery last?

On average, Microsoft Bluetooth Mouse will last for about 12 months on two AA batteries. However, battery life varies depending on how often the mouse is used and the type of battery. For instance, if you use your mouse every day, you likely need to replace the batteries regularly. Also, if you use low-quality batteries, they cannot sustain the mouse for long.

Should I turn off my wireless mouse when not in use?

If you are not using your wireless mouse, it is wise that you turn the device off. That will help conserve battery power and extend battery replacement interval.

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